Refund Policy
(Applies to Individual and Group Bookings)
1. General Policy
We understand that plans can change. Our goal is to provide fair and transparent solutions while honoring the agreements we maintain with our travel partners and suppliers.
All refund or cancellation requests must be submitted in writing via email or our official contact form.
2. Deposits
- All deposits are non-refundable once paid, as they are used to secure travel arrangements such as accommodations, transportation, and tours.
- Deposits may not be transferred to another trip or traveler unless approved by the agency in writing.
3. Individual Bookings
- Cancellations made 61 days or more before departure may qualify for a partial refund, less the non-refundable deposit and any supplier-imposed fees.
- Cancellations made 31–60 days before departure are subject to a 50% cancellation fee of the total booking cost.
- Cancellations made 30 days or less before departure are non-refundable.
- No refunds are issued for no-shows, unused services, or early departures once travel has begun.
4. Group Bookings
- Group tours operate based on minimum participation requirements. Deposits are non-refundable once the group is confirmed.
- Cancellations made 90 days or more before departure may qualify for a partial refund, less non-refundable deposits and supplier penalties.
- Cancellations made 60–89 days before departure are subject to a 50% cancellation fee of the total tour cost.
- Cancellations made 59 days or less before departure are non-refundable.
- In some cases, a traveler may transfer their spot to another participant (subject to approval and availability).
5. Supplier and Airline Refunds
- Refunds depend on the policies of airlines, hotels, tour operators, and other suppliers.
- The agency is not responsible for the refund timeline or approval decisions made by suppliers.
- Some suppliers may offer future travel credits instead of monetary refunds.
6. Force Majeure and Unforeseen Events
- In the event of circumstances beyond our control (such as natural disasters, government actions, or political unrest), refunds will follow the supplier’s policies.
- When a full refund is not possible, the agency will make every effort to obtain credits, rebooking options, or alternative arrangements for future travel.
7. COVID-19 and Health-Related Cancellations
- Travelers acknowledge that travel involves potential exposure to illnesses, including COVID-19 and other health risks.
- If a trip is canceled, postponed, or disrupted due to COVID-19 restrictions, border closures, quarantine requirements, or illness, refunds will follow supplier and airline policies.
- Some suppliers may issue future travel credits in place of refunds.
- If a traveler tests positive before or during the trip and is unable to travel, refund eligibility will depend on the timing of the cancellation and the policies of the travel suppliers.
- We strongly recommend purchasing travel insurance with pandemic and medical coverage to protect your investment.
8. Travel Insurance
- Comprehensive travel insurance is highly recommended for all travelers.
- Insurance may cover cancellations, trip interruptions, delays, medical emergencies, or lost baggage.
- Refund requests for covered situations must be made directly through your insurance provider.
9. Processing Time
Approved refunds will be processed within 30 business days after receiving your written request and supplier confirmation.
Refund times may vary depending on third-party processing timelines.
10. Acceptance of Policy
By submitting a deposit or full payment for any booking, the traveler confirms that they have read, understood, and agreed to the terms of this Refund Policy.